Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through dixoro. By using our website and services, you agree to comply with this policy.
Return Eligibility
Timeframe for Returns
Items must be returned within 30 days of the original purchase date. Returns initiated after this period will not be accepted.
Condition of Items
All returned items must be in their original condition: unused, unwashed, with original tags attached, and in the original packaging. We reserve the right to refuse returns that do not meet these criteria.
Refund Process
Processing Time
Refunds will be processed within 7–10 business days after we receive and inspect your return. The refund will be issued to the original payment method used for the purchase.
Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to gift cards, downloadable software products, and personalized or custom-made items.
Exchanges
Exchanges are subject to product availability. To request an exchange, please contact our customer service team prior to returning the item.
Shipping for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide photographic evidence of the damage, and we will arrange for a replacement or refund as appropriate.
Contact Information
For questions or assistance regarding returns and refunds, please contact us:
- Email: [email protected]
- Phone: +1 (629) 930-2072
- Address: 7315 Southwest 13th Drive, Nashville, Tennessee 37289, United States
Policy Changes
dixoro reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Continued use of our services after changes constitute acceptance of the revised policy.